Shipping policy

Last updated: 28.07.2026

Processing

Orders are processed within 24H of payment clearing. Orders placed on weekends or public holidays are processed on the next business day.

You'll receive a confirmation email at checkout and a second email with tracking as soon as your parcel ships.

Delivery times

The average delivery time is 3-7 days

Shipping costs

The exact cost is calculated and shown at checkout before you pay.

Tracking

Tracking is sent by email once the parcel is scanned by the carrier. It can take 2–5 business days for the first scan to appear — this is normal and doesn't mean the parcel is lost.

Wrong or incomplete addresses

Please double-check your shipping address at checkout. If a parcel is returned to us because the address was incorrect or incomplete, we can reship it once you cover the new shipping cost.

If you spot a mistake, email support@quietvana.com immediately — we can usually correct it before dispatch.

Lost or delayed parcels

If your parcel hasn't arrived within 16 days of dispatch, email support@quietvana.com with your order number. We'll open a carrier investigation and either reship or refund you in full.

Customs and import duties

For deliveries outside the EU, import duties and taxes may apply on arrival and are the responsibility of the recipient. We have no control over these charges and cannot predict them.