Refund policy
2. Return and refund policy
Last updated: 29.07.2026
The short version
You have 14 days from delivery to request a refund on your Quietvana order. Sleep with it, test it, and if it doesn't work for you, email support@quietvana.com and we'll take it from there.
This is on top of your statutory rights, not instead of them.
Your statutory right of withdrawal (EU/EEA customers)
Under Directive 2011/83/EU you may withdraw from your purchase within 14 days of receiving the goods, without giving a reason.
To exercise it, send a clear statement to support@quietvana.com before the 14 days are up. You can use the model withdrawal form at the bottom of this page, but any clear statement works.
After notifying us, you have 14 days to send the item back. We refund all payments received from you, including the standard delivery cost, within 14 days of being informed of your withdrawal. We may withhold the refund until we receive the goods back or you provide proof that you have sent them.
You are liable only for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning.
Hygiene exclusion
For health and hygiene reasons, sealed items that have been unsealed after delivery cannot be returned under Article 16(e) of Directive 2011/83/EU. This applies once the hygiene seal is broken.
This does not affect your rights if the item is faulty, damaged, or not as described. See below.
Faulty, damaged, or incorrect items
If your order arrives damaged, faulty, or isn't what you ordered, email support@quietvana.com with:
- Your order number
- Photos of the item and the issue
- A photo of the shipping label
We'll arrange a free replacement or a full refund, including return shipping, at no cost to you.
Return shipping
For change-of-mind returns and withdrawals, you cover the cost of sending the item back. We recommend a tracked service; we can only process returns we can identify.
For faulty, damaged, or incorrect items, we cover return shipping.
Do not send anything back before contacting us. We'll confirm the return address and reference number first.
Refunds
Once your return is received and checked, we issue the refund to your original payment method within 14 days. Your bank or card issuer may take a few additional days to show it.
Order cancellations
Orders can be cancelled free of charge any time before dispatch. Email support@quietvana.com as soon as possible. Once the parcel has left our warehouse, the return process above applies instead.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. You do not have to use it: any clear statement works.
To: Quietvana, Vangažu iela 5, Rīga 1024, Latvia. Email: support@quietvana.com
I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
Ordered on / received on:
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is notified on paper):
Date: